At KG Associates, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund under the conditions outlined below.
1. Return Eligibility
Products purchased from KG Associates can be returned if:
The item received is damaged or defective
The item received is incorrect or different from the order
The return request is made within 7 days of delivery
To qualify for a return, the product must be:
Unused and in original condition
Returned with original packaging
Accompanied by the purchase invoice or proof of purchase
2. Non-Returnable Items
The following items may not be eligible for return:
Used or damaged products caused by improper handling
Customized or special-order machinery
Products returned after the specified return period
3. Return Process
To request a return, please follow these steps:
Contact our support team via email or phone.
Provide your order details and reason for return.
Our team will review your request and provide return instructions.
4. Refund Policy
Once we receive and inspect the returned product:
Approved refunds will be processed within 7–10 business days.
Refunds will be issued through the original payment method whenever possible.
5. Shipping Costs
Customers may be responsible for return shipping charges, unless the product was damaged or incorrect.
Original shipping charges are non-refundable.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please notify us within 48 hours of delivery. Our team will arrange a replacement or refund after verification.
7. Contact Us
If you have any questions regarding returns or refunds, please contact us:
KG Associates
WZ-1, Village Dasghara, Near PUSA IARI
New Delhi, Delhi – 110012
📞 Phone: 9354237394
📧 Email: Kgassociates7@gmail.com