At KG Associates, we aim to deliver your orders safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
All orders placed on kgassociate.com are processed within 1–3 business days after order confirmation.
Orders are not processed or shipped on Sundays or public holidays.
Once your order is processed, it will be prepared for dispatch through our logistics partners.
2. Shipping Locations
KG Associates currently ships products across India.
For bulk machinery orders or special shipments, delivery arrangements may be discussed directly with our team.
3. Estimated Delivery Time
Delivery times may vary depending on the destination and product type.
Estimated delivery time:
Delhi / NCR: 2–4 business days
Other cities in India: 4–7 business days
Large machinery or custom products may take longer for delivery.
4. Shipping Charges
Shipping charges may vary depending on:
Product weight
Order size
Delivery location
The final shipping cost will be displayed during the checkout process.
5. Order Tracking
Once your order has been shipped, you may receive:
Tracking details via email or WhatsApp
Courier partner information to track your shipment
6. Delivery Delays
While we strive to deliver orders on time, delays may occur due to:
Weather conditions
Logistics issues
High order volumes
Remote delivery locations
KG Associates is not responsible for delays caused by courier partners.
7. Damaged Shipments
If you receive a damaged product:
Notify us within 48 hours of delivery
Share photos of the damaged item and packaging
Our team will review the issue and provide a suitable resolution.
8. Contact Information
For shipping-related questions, please contact us:
KG Associates
WZ-1, Village Dasghara, Near PUSA IARI
New Delhi, Delhi – 110012
📞 Phone: 9354237394
📧 Email: Kgassociates7@gmail.com